User reports with file download

A paying customer complained about broken file downloads.

I check the affected chat and it seems indeed that the provided files cannot be downloaded. Also changing the format didn’t help.

The affected chat is ID: 17ef026d-1548-4861-81d4-42196ccbd3aa

To me, the links to the file downloads seem legit but they don’t start.

It’s frustrating, since the cost for Chipp increased massively due to the usage-based pricing. While I think it’s absolutely fair that, we as Chipp users carry these, but then I expect it to work properly. Certainly, these messages with broken file downloads count against my token usage and I am not happy to pay for token consumption that doesn’t benefit my end users at all but rather increases the risk they churn.

Here is what the user said:
“I am contacting you because I am repeatedly encountering a technical problem when creating a file with the virtual employee Seedy [the name of the app].

I have been trying to create an absence planner for my team for some time now. Seedy has already generated several download links for HTML and Word files for me. Unfortunately, every time I click on one of these links, I get an error message and the download does not start.

We have already tried several solutions, including:

Generating several completely new download links.

Reducing the file size (from an annual planner to a single month).

Changing the file format.

Unfortunately, none of these steps were successful. As I need the overview for my team planning, I would be very grateful if you could look into the problem.“