Paying user reports continuous issues with image generation

Hi there, a user complaint about the image generation. He said, at some point it doesn’t generate any images anymore. Sometimes, it even says it has technical issues but sometimes it says it created an image but there’s no file.

I told him to use a new chat if an existing one gets very long. He said this worked sometimes but even in a completely new chat it only generates 1-4 images and afterwards it doesn’t provide any files anymore.

That’s what he said exactly:
“I had the app create a prompt for image generation and then copied it into a new chat to generate the image. When I do this, the app can generate 1-4 images in the same chat, depending on how complex the image is. For images that are supposed to look like photographs of real people, it may well be that after the first image is generated, the app will only generate “empty” images if you want more images from the app afterwards.“

And:
“Nowadays, it often happens that the app doesn't generate the images at all. The app shows in the chat, “Look, I did this,” but there is no image. So the app “thinks” it has generated it and presented it to me, but no result appears in the chat.”

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With the significant cost increase due to the usage-based pricing I expect these basic features to work robustly. I understand that Chipp cannot carry the cost of the model usage but such “empty” image creations will certainly count against my usage-based quota and I don’t want to pay for tokens that doesn’t return a proper result.