Add additional training materials to the Chipp.ai support tools

I’ve noticed that the help bots around Chipp.ai don’t seem to have access to a number of educational and support resources.

This is an incomplete list, but covers specific areas I’ve noticed.
1. Access to your documentation. It just tells me to go look it up and does not give direct links either. - this would be incredibly helpful!
2. Your support bot on the help page doesn’t seem to know that’s what it is and continuously points me to go find your help page if I have questions. I’ve even tried asking it to review what’s on

https://app.chipp.ai/settings/help-center and help me understand how to find answers, and it doesn’t. It’ll just tell me to use the link I shared with it.
3. The support bot does not seem to have a support email on file for you all. I know you have the updates.chipp.ai site, but there are a lot of support queries that fall outside that parameter. It would be great if you all had a way to contact you other than just through here.
4. Your support bot does not point people to updates.chipp.ai to submit tickets. It will even claim it’s going to submit a ticket for me, but when pushed admits it can’t do that. Overall, I just haven’t been able to get it to give me direct links or contact points for any solutions within Chipp.ai.

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Upvoters
Status

Completed

Board
💡

Feature Request

Date

3 months ago

Author

Daniel Jeffords

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